Refund & Cancellation Policy

Kanoa offers monthly subscription plans — Starter, Standard, and Pro — billed at the start of each billing period. You may cancel your subscription at any time from your account dashboard.

Upon cancellation, your account will remain active until the end of the current billing period. You will not be charged again after cancellation. No prorated refunds are issued for unused days within a paid billing period.

If you believe you were charged in error or have a billing dispute, please contact us at contact@olomanastudios.com within 30 days of the charge and we will review your case.

Students who book a class through a studio's Kanoa-powered booking page may cancel their booking at any time using the self-service manage link included in their booking confirmation email.

When a student cancels a booking, they should contact the business directly for refund information. Refunds are processed by the business through their payment platform and are subject to the business's own refund policy.

Cancellations can be requested for the full booking. For partial cancellations or special circumstances, contact the business directly.

For course bookings (multi-session), cancelling one booking cancels all sessions in the course. Contact the business for refund information.

Self-service cancellations are only available for upcoming (future) classes. If a class has already taken place, the self-service cancellation option is unavailable.

For questions about late or post-class refunds, please contact the studio directly or reach us at contact@olomanastudios.com.

In the rare event that a class is oversold due to a technical error and your booking cannot be honored, a refund will be automatically issued to your original payment method. You will be notified as soon as the issue is identified.

If you have a concern about a charge, please contact us at contact@olomanastudios.com before initiating a chargeback with your bank. We are committed to resolving payment issues promptly and fairly.

Providing false dispute claims with your payment provider may result in suspension of your access to Kanoa Scheduling.

Kanoa Scheduling does not sell physical goods. All services are digital, and as such no physical return policy applies.