Terms of Service

Kanoa Scheduling is a cloud-based scheduling and booking platform designed for fitness studios, instructors, and wellness businesses (“Organizations”). It enables Organizations to create class schedules, accept online bookings, and process payments from their students and clients (“End Users”).

Kanoa provides the platform software only. Organizations are responsible for the classes they offer, the terms they set for their students, and compliance with applicable local laws.

To use Kanoa, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You must be at least 18 years old to create an account. By registering, you represent that the information you provide is truthful and that you have authority to bind any organization you create on the platform.

Kanoa offers paid monthly subscription plans: Starter ($29/month), Standard ($79/month), and Pro ($199/month). Plans are billed at the start of each billing period and automatically renew each month until cancelled.

You authorize Kanoa to charge your payment method on file for the applicable subscription fee. If payment fails, your account may be downgraded or suspended until payment is resolved.

Plan features, including the number of user accounts and natural-language (NL) commands per month, are subject to the limits of your selected plan. Unused NL commands do not roll over to the next billing period.

You may cancel your subscription at any time from your account dashboard. Your account will remain active through the end of the current billing period. No prorated refunds are issued for unused days.

To request a refund due to exceptional circumstances, contact contact@olomanastudios.com within 30 days of the charge. See our Refund & Cancellation Policy for full details.

Kanoa uses Stripe to process payments. Organizations must connect a Stripe account to accept payments from their students. By connecting Stripe, you agree to Stripe's Connected Account Agreement.

Kanoa collects a platform fee on each booking transaction processed through your Stripe Connect account. The fee percentage is disclosed during your Stripe onboarding and may be updated with advance notice.

Kanoa is not responsible for failed transactions, card declines, or disputes initiated by End Users with their card issuers. Organizations are responsible for their own refund practices toward their students, subject to platform-level refund automation described in our Refund & Cancellation Policy.

You agree not to:

• Use Kanoa for any unlawful purpose or in violation of any applicable laws
• Impersonate any person or entity or misrepresent your affiliation
• Attempt to gain unauthorized access to Kanoa systems or other accounts
• Introduce malicious code, viruses, or disruptive software
• Reverse engineer, decompile, or attempt to extract the source code of Kanoa
• Resell or sublicense access to Kanoa without our written consent
• Use the platform to collect or store sensitive personal data beyond what is needed for class management

We reserve the right to suspend or terminate accounts that violate these terms, with or without notice.

From time to time, Kanoa may offer promotional pricing, free trials, referral credits, or discounts (“Promotions”). The following terms apply to all Promotions:

• Promotions are valid only for the period and eligibility criteria specified at the time of the offer
• Promotions may not be combined with other offers unless explicitly stated
• Free trials automatically convert to a paid subscription at the end of the trial period unless cancelled before the trial ends
• Credits have no cash value and expire as stated in the applicable promotion
• Kanoa reserves the right to modify or discontinue any Promotion at any time without prior notice
• Abuse of Promotions (e.g., creating multiple accounts to claim multiple trials) may result in account termination

Kanoa Scheduling is operated from the United States and is intended primarily for use by businesses operating within the United States. Access from outside the United States is permitted, but you are responsible for compliance with all local laws, regulations, and tax obligations in your jurisdiction.

Kanoa software and services may be subject to U.S. export control laws, including the Export Administration Regulations (EAR) and regulations administered by the Office of Foreign Assets Control (OFAC). You agree not to access or use Kanoa from any country or territory subject to a comprehensive U.S. government embargo, or if you are listed on any U.S. government list of prohibited or restricted parties.

By using Kanoa, you represent that (a) you are not located in a sanctioned country and (b) you are not a designated restricted party under applicable law.

Kanoa and its licensors own all rights, title, and interest in and to the platform, including all software, designs, logos, and content. These Terms do not grant you any ownership rights.

You retain ownership of the content and data you upload to Kanoa (such as class descriptions and customer information). By uploading content, you grant Kanoa a limited license to store, process, and display it solely to provide the service.

Kanoa is provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee uninterrupted or error-free operation of the service.

To the fullest extent permitted by law, Kanoa shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including lost revenue, lost data, or business interruption.

Our total liability for any claim arising from these Terms or your use of Kanoa shall not exceed the amount you paid to Kanoa in the 12 months preceding the claim.

These Terms are governed by the laws of the State of Hawaii, without regard to conflict-of-law principles. Any disputes arising from these Terms shall be resolved in the state or federal courts located in Honolulu, Hawaii, and you consent to personal jurisdiction in those courts.

We may update these Terms at any time. When we do, we will revise the “Last updated” date above. Material changes will be communicated via email or an in-app notice. Continued use of Kanoa after changes take effect constitutes your acceptance of the revised Terms.

Questions about these Terms? Email us at contact@olomanastudios.com or visit our Contact page.